Voice & collaboration

Business conversations.Connected across your team.

Compare phone, collaboration and contact-centre options around how your people work. Bring calling, integrations and migration requirements into one clear brief.

Availability and service terms are confirmed for each inquiry.

MAKE AN INFORMED CHOICE

Different needs.
Different starting points.

Use these considerations to frame your requirements. Exact capabilities depend on the proposed supplier and service.

01

Calling and collaboration

Business phone & UCaaS

Evaluate cloud calling for office, remote and mobile teams. Check the features your people actually use and how administration will work.

WHAT TO COMPARE
  • Users and calling destinations
  • Devices and integrations
  • Emergency calling requirements
02

Customer-facing teams

Contact centre

Compare routing, queues and agent workflows around the customer journey. Separate essential capabilities from optional modules.

WHAT TO COMPARE
  • Channels and routing
  • Reporting and recording
  • CRM and workforce integrations
03

Existing phone infrastructure

SIP trunking

Review trunk capacity and compatibility when retaining an existing phone system. Number porting and emergency calling need a defined transition plan.

WHAT TO COMPARE
  • PBX and carrier compatibility
  • Number porting
  • Resilience and support

A BETTER STARTING POINT

Bring the requirements.
Leave room for options.

You do not need a finished specification to begin. Share what you know and highlight the decisions you still need to make.

Start your request
01

Your current setup

Locations, existing services and the people or systems that depend on them.

02

What needs to change

The problem to solve, must-have capabilities and any constraints.

03

Your timeline

Target dates, existing contract end dates and important dependencies.

FROM INQUIRY TO DECISION

Clarity at each step.

Your inquiry starts a review. It does not place an order or automatically assign a service provider.

  1. 01

    Define

    Describe your requirements and the outcome you need.

  2. 02

    Evaluate

    Review suitable options, availability and proposed terms.

  3. 03

    Confirm

    Identify the contracting, billing and support parties before proceeding.

BEFORE YOU BEGIN

A few useful answers.

For requirements specific to your business, include the details in your inquiry.

Can we keep our existing numbers?

Number portability depends on the number type, location and providers involved. Confirm eligibility, required records and the porting schedule before setting a cutover date.

What affects the migration plan?

Users, phone numbers, devices, integrations and emergency calling all affect the plan. Ask the proposed provider to define testing, training, cutover and rollback responsibilities.

YOUR NEXT STEP

Let’s start with
what your business needs.

Share your requirements for review.

Discuss voice requirements